Privacy policy

At Exploriment (“we”, “us” or “our”) your privacy is one of our top priorities. We are committed to protecting and respecting your privacy.

This privacy policy may change at any time. In an event of significant changes to our privacy policy we try to notify you 14 days prior to when the new privacy policy will take effect. However, we are not obliged to do so. You should check back frequently to ensure you are familiar with the current version.

This privacy policy explains the following:

• Who the Data Controller is;
• How we collect information from you;
• Why we collect information from you and how we use the information;
• What information we collect from you;
• What we do to protect your information;
• Where your information is stored and for how long;
• When and why we share information with other parties;
• Your right to see what data we have collected from you;
• Your right to modify or remove data we have collected from you from our systems;
• Parties involved in processing the data for us;
• What cookies we store on your device.

For the purposes of data protection law, the data controller is Exploriment, located at Plotterweg 71, 3821BB Amersfoort in the Netherlands.

The summary provided alongside this privacy policy is not legally binding and is solely present to give you a very short and simplified understanding of the contents discussed in a particular section.

§ 1. How we collect your information.

There are three ways we may collect information about you:

• Information you provide to us (“Provided”)
  You may provide us with information in several ways, including by filling in forms on our websites, on our services, on our apps or by corresponding with us by phone, email and live chat.


• Information we collect about you (“Collected”)
  When you use our websites, services or apps, we automatically collect information about you and your device.


• Information we receive from third-parties (“Received”)
  We may receive information from third-parties about you.

§ 2. What information we collect and why.

In the previous section we have discussed in what ways we may collect your data (Provided, Collected or Received), in this section we will discuss what data we collect from you, why and the source.

It is fair to assume that with any significant action, we Collect the IP address and/or device information for security and logging purposes. These actions include, but is not limited to:

• Faulty sign in attempts;
• Significant account activities, for example: signing in, signing out or changing password;
• The actions listed below.

Detailed information about what information we collect and why

• Your Exploriment account
  When you create, sign into or use an Exploriment account, we may collect the following information from you:

  Data	Usage	Source
  An unique Exploriment identifier	We use this identifier to uniquely identify you across the Exploriment platform. The identifier itself does not contain any sensitive information.	Generated by us
  Your full name	We use this information to provide a better and more personalized experience throughout our websites, services and apps. Additionally, your full name serves the purpose of identifying you.	Provided
  Your email address	Authentication and communication purposes. You will not be automatically be subscribed to any unsolicited marketing and research emails.	Provided
  Your country	We use this information to determine the appropriate content to show you, for demographics, statistics and analytics. This information, when not Provided, is Collected (guessed) using GeoIP technology.	Collected or Provided
  Your timezone	We use this information to show correct and localized date and times on our websites, services and apps. This information, when not Provided, is Collected from the browser.	Collected or Provided
  Your preferred language	We use this information to display text in the preferred language on our websites, services and apps. This information, when not Provided, is Collected from the HTTP header “Accept-Language”. Related cookie: Exploriment_Language	Collected or Provided
  Your device information	We use this information to uniquely identify your device and for security and logging purposes. Such as alerting you when an unknown device is signing into your account. This information is collected from the HTTP header “User-Agent”. Related cookie: Exploriment_DeviceID	Collected

  When completing your profile, you may choose provide us with the following additional information:

  Data	Usage	Source
  Your gender	We solely use this for demographics, statistics and analytics. It helps us to improve our current products and services and making better ones in the future.	Provided
  Your date of birth	We solely use this to determine your age for demographics, statistics and analytics. It helps us to improve our current products and services and making better ones in the future.	Provided
  Your profile picture	Your profile picture is publicly available. You can remove this picture at any time.	Provided



• Newsletters
  When you subscribe to a newsletter, we only collect your email address where you will receive the newsletters you have subscribed for.



• Orders
  When completing an order, we may collect the following information from you:

  Data	Usage	Source
  App where this order belongs to	Only an App can initiate an order for you. The App is linked to the order, the App will have access to the necessary data to fulfill the order, this includes: billing- and shipping address, order items and payment status. An App is a product, service, online store or physical store using Exploriment’s services.	Received
  Items in this order	We use this to display the information on your invoices and the App will have access to the items.	Received
  Your billing information	This may include: gender, business name, VAT number, full name, address, ZIP code, city, state and country. We solely use this to process your orders, such as determining the appropriate VAT rate, and for our billing records. Billing information is also stored on your account, so you can reuse them in the future, without entering the same data again.	Provided
  Your shipping information	This may include: gender, business name, full name, address, ZIP code, city, state and country. We solely use this to make sure your orders arrive where they should. Shipping information are also stored on your account, so you can reuse them in the future, without entering the same data again.	Provided




• Payments
  When initiating or completing a payment, we may collect the following information from you:

  Data	Usage	Source
  Unique transaction identifier	This identifier is Received from one of our payment processors, this identifier is used in case we require information about your transaction, in an event of a dispute, for example.	Received




• Support tickets
  When raising a support ticket or replying to a support ticket, we may collect the following information from you:

  Data	Usage	Source
  Your gender	Used to provide you a better and more personalized experience with our support agents. You have the option to not tell us your gender. This information is pre-filled if you are raising a support ticket when signed in.	Provided
  Your full name	We use this information to provide a better and more personalized experience with our support agents. Additionally, your full name serves the purpose of identifying you. This information is pre-filled if you are raising a support ticket when signed in.	Provided
  Your email address	We solely use this to notify you of any progress with your ticket. This information is pre-filled if you are raising a support ticket when signed in.	Provided
  Any information you provide in the ticket and replies	This information is only used to help you resolve this ticket. This information will not be shared with third-parties without your explicit prior consent.	Provided




• Linking third-party accounts
  When linking a third-party account (e.g. Twitter), we may collect the following information about you:

  Data	Usage	Source
  Unique identifier	We use the identifier we have received from the third-party to identify you on the third-party’s website, service or app.	Received
  Variable data	Third-parties may provide us with data about you that are specific to the third-party. Before authorizing us to have access to such data, you will be able to see what information will be visible to us. It is fair to assume that this information is stored and may be processed by us.	Received




• Two-factor authentication
  When enabling two-factor authentication on your account, we may collect the following information about you:

  Data	Usage	Source
  Your phone number	This phone number is only used as a back-up method, in case you have lost your authenticator app.	Provided




• Vendor
  When your Exploriment account has been upgraded to a Vendor account, we may collect the following information about you:

  Data	Usage	Source
  Your business information	This may include: business name, legal name, email address, phone number, website, VAT number, company registration number, address, city, state, ZIP code and country. This information is displayed on any invoices to any of our users and on any invoices from us to you. Or when an user is signing into one of your apps using their Exploriment account.	Provided
  Your app information	This may include: app type, name, website, email address, link to your terms and conditions and link to your privacy policy. This information is displayed on any invoices to any of our users and on any invoices from us to you. Or when an user is signing into your app using their Exploriment account.	Provided

§ 3. How we protect your information.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all information you provide to us is encrypted via Secure Socket Layer (“SSL”) technology.

We implement a variety of security measures when a you place an order, submit, or access information to maintain the safety of your personal information.

All transactions are processed through a payment service provider and are not stored or processed on our servers.

While we do everything we can to keep your information confidential at all times, during the collection of information, processing of information and transfer of information, we cannot guarantee that our systems can prevent all potential security breaches.

§ 4. Where your information stored and processed.

The information we have collected about you is always stored and processed on servers within the European Economic Area (“EEA”). The vast majority of information is stored in Germany and the Netherlands.

§ 5. Sharing your information.

We keep your information confidential at all times. In some cases we may share your personal information with third-parties or internally. However, this is on the basis that they do not make independent use of the information, and have agreed to keep the information confidential.

• Group members, personnel, supplies or subcontractors
  We may disclose your personal information to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries), our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this privacy policy.


• Product, service, online store or physical store using Exploriment’s services (“App”)
  We may disclose your personal information to Apps using our services. This information includes, but is not limited to billing- and shipping information and status of payment. If the App is not owned by us, it can only access any of your data with your explicit consent. Additionally, an App can only access your personal information that is relevant to the App itself. For example, the App can only see the orders initiated by the App and not orders by other Apps.


• Service providers
  We may provide your personal information to our business partners, suppliers and subcontractors who provide services to us or where necessary to perform a service that you have requested.


• Sale of any business or assets
  If we buy or sell any business or assets, we may disclose your personal information to the seller or buyer respectively of that business or those assets. If Exploriment (or substantially all of its assets) is acquired, personal information held by it about its users will be one of the transferred assets.


• Professional consult
  We may disclose your personal information to obtain professional advice (for example, from lawyers or financial advisors).


• Legal obligation
  We may disclose your personal information if required to do so by law or in response to a request from law enforcement or another regulatory authority. We may disclose your personal information to enforce our agreements with you or to protect the rights, property or safety of Exploriment, its users or others. This includes sharing personal information with other organizations for fraud prevention purposes.

§ 6. Retention of information.

We only retain the personal information collected from you for as long as the Exploriment account is active or otherwise for a limited time as long as we need to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes and enforce agreements, this includes, but is not limited to:

• billing and legal transactions are retained for a period of 10 years as of their provision to Exploriment in accordance with the Dutch accounting and taxation laws and MOSS. Read more about MOSS on the website of the Dutch tax authorities at https://www.belastingdienst.nl/wps/wcm/connect/bldcontenten/belastingdienst/business/vat/vat_on_digital_services/digital_services_provided_by_entrepreneurs_in_non_eu_countries/eu_vat_declaration_with_moss_for_entrepreneurs_from+non_eu_countries/eu_vat_declaration_with_moss_for_entrepreneurs_from_non_eu_countries.

§ 7. Your rights: insight and deletion.

Data protection law gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, correct, restrict or receive a machine-readable copy of your personal information. You can access, update and delete your Exploriment account information by logging into your Exploriment account. If you cannot fulfill your request using these tools, please email [email protected] or contact us using the address below.

We will handle your request in accordance with the law. This means there may be legal reasons why we cannot fulfill all requests.

§ 8. Service providers.

We use third-party services to conduct our business and run our websites, services and apps. A list of them can be found below with their purpose.

§ 9. Cookies.

We use cookies and other similar technologies to distinguish you from other users of our websites, services and apps. This helps us to provide you with a good experience when you use our services (for example, to remember your login details and to improve (your experience with) our services).

The cookies we use on the Exploriment website are as follows:

§ 10. Contact information.

If you have any questions or complaints, you may contact us by raising a support ticket or emailing us directly to [email protected] – You may expect a response within five business days.

You may also write to us: